Privacy Policy

Last updated: 19 August 2026

Platinum Security Ltd (“Platinum Security”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit platinumsecurityltd.com, contact us, request a quotation, make an enquiry or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable UK privacy and electronic communications legislation.

## 1. Who We Are

Platinum Security Ltd provides professional security services, including keyholding, alarm response, vacant property checks, night porter services, mobile and security patrols, event security, concierge security, construction site security and related security services.

For the purposes of UK data protection law, the data controller is:

Platinum Security Ltd
Company number: SC897766
Registered office: 18 Cowie Crescent, St Fergus, Peterhead, Scotland, AB42 3EZ
Email: hello@platinumsecurity.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

## 2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect and process information including:

•  your name;
• company or organisation name;
• job title or position;
• email address;
• telephone number;
• postal or business address; property, site or event information relevant to a security enquiry;
• details you provide when requesting a quotation or contacting us;
• correspondence and communications between you and Platinum Security;
• information necessary to establish, manage and deliver security services;
• billing, payment and transaction information where applicable;
• technical information relating to your use of our website, such as your IP address, browser type, device information and website usage data; and any other information you voluntarily provide to us.

Where our security services require us to process additional categories of personal information, we will only do so where there is an appropriate lawful basis and where the processing is necessary for the relevant purpose.

We ask that you do not provide unnecessary sensitive personal information through general website enquiry forms.

## 3. How We Collect Your Information

We may collect personal information:

•  directly from you when you contact us;
• when you complete an enquiry, contact or quotation form on our website;
• when you telephone, email or otherwise communicate with us;
• when you enter into or discuss a contract for our services;
• during the provision and administration of security services;
• from a business or organisation you work for or represent;
• from clients, suppliers, contractors or other third parties where there is a legitimate reason for us to receive the information; and automatically through our website and its cookies or similar technologies, where applicable.

## 4. How We Use Your Personal Information

We may use your personal information to:

•  respond to enquiries and requests for information;
•  prepare and provide quotations;
•  discuss, arrange and deliver our security services;
•  manage our relationship with clients and prospective clients;
•  communicate with you about a service or contract;
•  manage keyholding, alarm response and other security arrangements;
•  maintain appropriate service and incident records;
•  process invoices and payments;
•  manage suppliers and contractors;
•  improve our services and website;
•  maintain the security and proper operation of our website and systems;
•  establish, exercise or defend legal claims;
•  prevent and investigate fraud, misuse, security incidents or unlawful activity;
•  comply with our legal and regulatory obligations; and send marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

## 5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include responding to business enquiries, managing client relationships, protecting our business and systems, maintaining appropriate records and improving our services.

Legal obligation – where we need to process information to comply with a legal or regulatory obligation.

Consent – where you have given us clear consent to process your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

Where we rely on legitimate interests, we consider the necessity and impact of the processing and balance our interests against your rights and freedoms.

## 6. Security Service Information

Because of the nature of our business, clients may provide Platinum Security with information relating to properties, premises, personnel, authorised contacts, access arrangements or security requirements.

We treat this information seriously and only use it where necessary to provide, administer, safeguard or support the agreed security service.

Access to security-related information is limited to personnel and service providers who have an appropriate reason to access it.

We do not publish or disclose clients’ confidential security arrangements except where necessary to provide the service, where authorised by the client, or where disclosure is required or permitted by law.

## 7. Sharing Your Personal Information

We do not sell your personal information.

Where necessary, we may share information with trusted third parties, including:

•  IT, website, hosting and cloud service providers;
• professional advisers such as accountants, solicitors and insurers;
   payment and financial service providers;
•  contractors or service providers involved in delivering our services;
   clients or property representatives where necessary for the relevant security service;
•  law enforcement agencies, emergency services, regulators or public authorities where appropriate; and other organisations where disclosure is required or permitted by law.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

## 8. International Transfers

Some of the technology or service providers used by our business may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with UK data protection law. Depending on the circumstances, this may include transferring information to a country covered by UK adequacy regulations or using approved contractual safeguards.

[REVIEW THIS SECTION AGAINST YOUR ACTUAL WEBSITE, EMAIL, CRM, CLOUD STORAGE AND OTHER SERVICE PROVIDERS.]

## 9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual, insurance and reporting requirements.

The appropriate retention period depends on the type of information, why we hold it, the sensitivity of the information and any applicable legal or contractual requirements.

For example, enquiry information that does not lead to a business relationship may be retained for a shorter period than information relating to an active or completed client contract.

At the end of the relevant retention period, information will be securely deleted, anonymised or otherwise disposed of where appropriate.

## 10. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.

These measures may include appropriate access controls, password protection, secure systems, staff procedures and restrictions on access to information.

While we take reasonable measures to protect personal information, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

## 11. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the visitor experience.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics, advertising or marketing cookies, may require your consent before they are placed on your device.

Where consent is required, you can choose whether to accept those cookies and can change or withdraw your consent.

Further information about the cookies actually used by Platinum Security should be provided through our cookie notice or cookie settings.

## 12. Marketing Communications

Where permitted by law, we may contact business customers or prospective customers with information about relevant Platinum Security services.

Where consent is required for a particular marketing communication, we will obtain it before sending that communication.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us.

Stopping marketing communications will not prevent us from sending necessary service, contractual or administrative communications.

## 13. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights relating to your personal information.

These may include the right to:

 request access to the personal information we hold about you;
 ask us to correct inaccurate or incomplete information;
 ask us to erase your personal information in certain circumstances;
 ask us to restrict the processing of your information in certain circumstances;
 object to certain processing;
 request the transfer of certain information to you or another organisation where the right to data portability applies;
 withdraw your consent at any time where processing is based on consent; and
 raise concerns about how your personal information is being handled.

Not every right applies in every circumstance.

If you wish to exercise any of your rights, please contact us using the details provided in this Privacy Policy.

We may need to verify your identity before fulfilling a request. We will respond in accordance with the timescales required by applicable data protection law.

## 14. Automated Decision-Making

Platinum Security does not currently use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects on individuals.

If this changes, we will update this Privacy Policy and provide the information required by applicable law.

## 15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Platinum Security is not responsible for the privacy practices, security or content of third-party websites. If you follow a link to another website, we recommend reviewing that organisation’s privacy information before providing personal information.

## 16. Children’s Privacy

Our website and security services are primarily intended for businesses and adults and are not directed at children.

We do not knowingly use our website to collect personal information from children for marketing purposes.

Where information relating to a child needs to be processed in connection with a particular security service, we will handle that information in accordance with applicable data protection requirements.

## 17. Complaints

If you have concerns about how Platinum Security handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.

## 18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this website and the “Last updated” date at the top of this page will be amended accordingly.

We recommend checking this page periodically for updates.

## 19. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information has been handled, please contact:

Platinum Security Ltd
Address: [INSERT REGISTERED/BUSINESS ADDRESS]
Email: [INSERT PRIVACY/CONTACT EMAIL]
Telephone: [INSERT TELEPHONE NUMBER]